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专业要求:
学历要求:不限
工作经验:1-3 年
薪资待遇:面议
招聘人数:1
招聘对象: 社会人才
Position Specification: - Follow up ERP system issue resolution and change request processes per SLA (Service Level Agreement). Basic Accountabilities: - 100% Comply with EHS & Business Ethic Policies Requirements- Resolve operation issues for ERP users;- Follow up application / technical / performance issue resolution process;- Follow up change request and approval processes, such as user access, R&R matrix, master records, database and application changes;- Do application test prior to PC / Server patch update;- Application test for Database / Tool Release upgrading and DR drills;- Topaz & MRP Performance Monitoring & Analysis;- ACE - Customer Satisfaction >= 5.4;- Prepare ERP data for monthly helpdesk dashboard and ERP operational benchmark report- Control documentation per SOX / Internal Control requirement & for audit purposes- MY ERP SUPPORT system maintenance Key Measurements: - Issues to be resolved within SLA (Service Level Agreement)- Change requests to be completed within SLA (Service Level Agreement)- Change approvals to be obtained per approval matrix & properly retained- Documentation control to comply with SOX & audit requirements Principle Working Relations: - System user departments (Factory, Finance, SPC, etc.)- China ERP Project Core Team- Technical team & Application System Support team- Hong Kong ACC (Asia Competency Center);- Larsen and Toubro Infotech Qualification Requirement: - Education: Bachelor Degree or above major in Information Technology or related- Experience: Manufacturing and ERP implementation background is preferred- Language: English CET 6 or above- Computer Skills: JDE Manufacturing issue resolution & recommendation, MS SQL knowledge is preferred Other Key Competencies: - Customer-oriented and service excellence attitude;- Coordination and documentation skills;- Teamwork spirit
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更新时间:2017-03-12
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工作地区: 大连市 学历要求:不限性别要求:不限
工作经验:不限薪资待遇:2001-4000 月薪招聘人数: 2
公司性质:公司规模:所属行业:
职位描述:
工作内容:1.配合组长完成路线电梯设备的保养工作;2.协助组长处理电梯的召修工作;3.协助组长完成电梯的整改工作;4.协助监督完成维保工地的收款工作;5.填写保养报告;6.负责与客户进行沟通,及时解决问题;7.协助质量部检查电梯;8.协助销售人员带客户参观电梯。职责与衡量标准:1.严格执行公司制定的各项安全规定,防止发生安全事故.FPA》90分,安全事故0次2.按照电梯保养计划,执行计划性保养工作,OFRA》80分3.及时处理电梯故障,有效控制召修,召修率《2.54.年检工作一次通过,及格率100%5.与客户加强沟通,及时了解客户需求,客户书面投诉0次主要工作关系:(特指业务相关部门)安全部,销售部,安装部,质量部资质要求:1.学历:大专(含)以上2.工作经验:与电梯相关经验3.语言能力:普通话流利4.计算机水平:基础知识5.其它主要资质:电梯维修证,电工证 [详情]
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