专业要求:计算机系统维护;
学历要求:本科及以上
工作经验:1-3 年
薪资待遇:8000-10000 月薪
招聘人数:若干
招聘对象: 社会人才
An integral part of the IT team, and under the supervision of Asia IT Support Manager, this role is user-centric, technical, and will require self-discipline. The role of IT Support will have an emphasis on maintaining company systems, updating policies, and troubleshooting issues.
Duties and Responsibilities
Solicits regular feedback from the field to ensure there are no gaps in communication between IT and the business.
Responds to help desk tickets, telephone calls, emails and personnel requests for technical support.
Documents, tracks and monitors all help desk interactions to ensure a timely resolution and maintains thorough communication with the user until the help desk request can be closed.
Demonstrates strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures.
Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions.
Researches questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalates problems that require urgent attention.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates.
Maintains accurate hardware and software inventory
Requirements
IT related degree
At least 2 years of work experience in an IT field
High-level of problem-solving skills
Strong interpersonal and collaborative skills
Good verbal and written communication skills
Knowledge in Linux, Python script, Windows 10, Office365, Exchange is a plus
Intermediate level English or above
The Company
Keywords Studios is an international service provider in the global video games industry with studios in Madrid, Dublin, London, Barcelona, Milan, Tokyo, Singapore, Shanghai, New Delhi, Pune, Montreal, Seattle, Los Angeles, Mexico City, Portland, Raleigh, Orlando, and Rio de Janeiro (among others!). With over 6,000 employees passionate about games around the world, we provide a range of translation, ****ing, audio, customer care, engineering and art production services to Video Game Developers and Publishers alike.
Keywords Studios China provides a professional yet fun environment that stimulates personal individual growth, inspiring loyalty among employees. You will work with talented, driven, and creative people--and create the most epic experiences together. Keywords Studios China is focused on hiring and retaining the best and brigh****, fostering an environment of creativity and camaraderie.
Dear candidates, by sending your CV you consent Keywords International Ltd to collect, process and use your personal data in accordance to the privacy policy.
https://www.keywordsstudios.com/privacy-policy/
关于熠文集团—曼德沃克工作室
曼德沃克工作室作为一家数码艺术及动画工作室,在2004年成立于北京。公司在电子游戏行业向客户提供内容制作服务。我们的员工来自世界各地,公司管理者是两位加拿大人。曼德沃克于最近由熠文,Keywords International (http://www.keywordsstudios.com)并购,这是一家在20个国家有着超过5000名员工的公司。它在市场上占有强有力的位置,向游戏产业25家中21家最有影响力的公司提供服务。Keywords是一家伦敦交易市场AIM上市公司(KWS.L)。
熠文集团—曼德沃克工作室是游戏产业数字艺术及动画生产者的精英合作伙伴。入行十余年来,工作室与业内众多开发商合作,制作了无数深受玩家喜爱的作品,内容风格多样,覆盖所有主流游戏平台。
作为综合开发的领跑企业,熠文集团—曼德沃克工作室积累了大量专业技术知识,善于使用客户要求的技术工艺与工作流程。工作室自我定位为“高技术个性化”服务,管理风格精益敏捷,高层管理者可以更直接地满足客户要求。过度沟通,全程透明,个性化服务是我们公司的宗旨。
除了可以最大化保证客户关怀与产品质量外,熠文集团—曼德沃克工作室还有一大卓越之处——无论是通用引擎还是订制引擎,我们都能够提交游戏内模型。公司人员有能力将客户专有引擎和扩展程序完美集成到熠文集团-曼德沃克工作室本地基础配置中,技术过硬,高效的同时又能确保绝对的可靠安全。